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Create an order
Step-by-step guides to placing a new order
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Users & access
Add users, reset passwords, and manage permissions
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Submit a request
For non-urgent requests. For faster help, use live chat in-app
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HME Product Digest
Monthly updates on new features and enhancements
Browse our knowledge base
How to Reset Your Password
Update a Clinician’s Contact Information
More resources
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Track-my-order by Parachute
Patient tri-fold handout (PDF) for order tracking
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Our support hours:
8:00am - 8:00pm EST Monday to Friday
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Ordering guides
Download diabetes and urology ordering guides (PDF)
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Parachute Health Sales App
Download the Parachute Health Sales app info sheet (QR codes inside)